.svg){kind=icon}
Subscription fulfilment is the process of picking, packing, and shipping products to customers on a regular, predetermined basis. In the UK alone, the subscription box market is set to be worth £1.8 billion in the next few years – a significant revenue opportunity that eCommerce businesses can’t afford to miss out on.
Customers can have everyday items like cosmetics and toiletries delivered regularly, so that they can keep necessities topped up without having to leave the comfort of their own home.
Depending on the product(s) they contain, subscription boxes offer customers a treat that they can enjoy and indulge in regularly, enabling eCommerce businesses to retain a loyal customer base.
With “subscribe and save” plans, customers can benefit from sizable discounts when they have frequently-used products shipped to their door at regular intervals.
Many brands grant customers the power to curate their own subscription boxes with specific products, creating a more tailored shopping experience.
As a subscription-based eCommerce business, success relies on continued customer loyalty to your brand. That’s why it’s important to invest in a reliable packing and shipping solution to ensure your subscription boxes contain the right products, are delivered on time, and arrive in perfect condition. Here’s where Zendbox can help.
Your customers want a mind-blowing unboxing experience with every subscription box they receive from you. We can help you deliver on this promise by kitting and assembling your box with the same care and attention that you took to curate it. Our service is tailored to your specification – we even seek your approval before the first box is shipped.
From branded void fill and packing tape, to personalised marketing inserts and product samples, we can pick and pack your subscription boxes using custom packaging solutions. We will work with you to ensure the products in each box are delivered in excellent condition and presented in the way you want for the ultimate brand experience.
Rest assured that your stock will be safely and securely stored at our organic, world-class fulfilment centres, located close to major transport links and courier hubs. Our subscription box warehousing facilities have the capacity to store a range of products – from food and drink items, to cosmetics, clothing, household goods, and much more.
Through our intelligent MagicShip system and our strong, longstanding partnerships with the biggest global couriers, we can negotiate and secure the best shipping rates on your behalf. As a result, we can get your subscription boxes to your customers using the fastest, most cost-effective shipping services.
When you partner with Zendbox, you gain access to our intelligent Zendportal system, which enables you to view, track, and manage every element of the fulfilment process for your subscription boxes. This includes kitting and assembly, where you can control which products go into which boxes.
Once you’ve chosen to partner with Zendbox for your subscription box fulfilment, we will seamlessly integrate with your website and other sales channels, which may include Shopify, Amazon, eBay, and Etsy. Our team can even build a bespoke integration that works with your eCommerce business.
Our premium 3PL fulfilment solution is backed by extensive experience in eCommerce. Explore our Success Stories with leading brands that we support in delivering the best unboxing experience to their customers.
+39%
Order volumes
“Before Zendbox, it was chaos. Now we’re making smarter fulfilment decisions. It’s like having a whole team of eCommerce experts on hand 🐼”
+99.8%
Orders out on time
“We've seen a huge surge in growth this year and whatever we throw at Zendbox, they work to support us. Order accuracy, shipping and communication has been spot on.”
+120
Hours saved per month
“Zendbox has massively helped our business because it has solved our problem and freed up our time. The quality of the service is second to none, delivering orders efficiently."
Seamless
EU Shipping
“Shipping to the EU is as simple as shipping to the UK with Zendbox. Deliveries are timely and reliable for the distances involved.”
100%
Accurate deliveries
“Our previous 3PL was losing our stock, causing delays with our orders and affecting our margins. Zendbox has completely eliminated these errors for us 😎”
35%
Annual logistics savings
“Zendbox ticks all the boxes for us. Every order is delivered on time, every time, which means, more happy and loyal customers for Ghost 👻”
+17%
Basket size
“To have clear and long-term visibility of our stock’s status with Inventory Analysis is enormously powerful 😍”
+73%
Order volumes
“Zendbox has been central to our growth and expansion. For a growing FMCG brand, Zendbox’s Inventory Analysis tool is an absolute must 🤩”
-33%
Cost reductions
“We maximised our inventory performance to reduce stock holding costs and overall billing with the help of Zendbox.”
5x
Faster deliveries
“Even during the uncertain times we are currently in, the service from Zendbox has been professional, quick and flexible to meet our ever-changing needs 👍”
Switched 3PLs
Success story
“Getting a fulfilment partner can make or break you and after a dreadful time with our previous provider, H**oo, losing half our stock, we wish we had gone with Zendbox in the first place."
Dragons' Den
Success story
“Completely satisfied with the helpful training and ongoing support that has been provided by the Zendbox team 🥰"
Subscription box fulfilment works by sending your inventory to your chosen 3PL provider, who will store your products in their fulfilment centres, ensuring they’re ready to go for the recurring ship date. Your 3PL provider will also integrate with your sales channels to begin automatically pulling orders from these channels.
The products contained in each subscription order will be picked and packed in either standard or custom packaging, depending on your preferences. Once the order is assembled, it will be shipped in time for your customers to receive their products on the date that they expect. Tracking information will be provided to you and your customers, enabling you to follow the shipment each step of the way.
If you’re looking to outsource your subscription box fulfilment, it’s important to bear in mind that the right 3PL company will work closely with you to agree the ideal plan for picking, packing, and shipping your subscription boxes.
At Zendbox, we safely and securely store products for subscription boxes according to the predetermined requirements of our partners. Our organically certified fulfilment centres can store a wide range of goods, ranging from food and drink items like sports nutrition supplements, to cosmetics, clothing, toys, games, and more. Get in touch to explore your options.
Many 3PL providers offer a customer returns service for subscription boxes, but only reliable fulfilment companies like Zendbox will make it an easy and seamless process for you and your customers. Zendbox will handle returned items based on your returns policy and protocols, ensuring resaleable products are put back into storage and made available to your customers without delay.
3PL (third-party logistics) subscription box fulfilment refers to the outsourcing of the fulfilment process for subscription boxes to an external company. The fulfilment process can encompass the following elements and more:
.svg){kind=icon}
