When ordering beauty and cosmetic products online, customers want their order without having to wait 3 to 4 days for it arrive. With ultra-fast shipping services, an industry-leading order cut-off time of 9pm, and Sunday order dispatching, Zendbox offers a fulfilment service that rivals Amazon Prime. This means your customers receive their goods quickly to drive positive online reviews and repeat business.
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Within our organically certified fulfilment centres, beauty and cosmetic products are stored safely and securely to maintain their pristine condition. Goods are also stored by batch and expiration date.
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We pride ourselves on picking and packing orders with 99.999% accuracy. This ensures that customers receive the right beauty and cosmetic products in the excellent condition they expect from your brand.
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Zendbox uses a range of sustainable packaging solutions, including recyclable cardboard boxes, void fill, and gummed paper tape. This helps beauty brands minimise their impact on the environment.
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Our intelligent Zendportal system grants you complete control over your inventory. Manage and keep track of your beauty and cosmetic orders as they move through the fulfilment process at Zendbox.
Make-up
foundation, concealer, bronzer, blush, eyelashes, eyeshadow, lipstick, and more
Hair care
shampoos, conditioners, gels, waxes, mousses, heat protectant, and more
Skin care
serums, moisturisers, exfoliators, body lotions, eye creams, and more
Accessories
combs, hair brushes, make-up brushes, cosmetics bags, cleansing pads, nail care sets, and other FMCGs
100%
Accurate deliveries
"Our previous 3PL was losing our stock, causing delay to our orders and affecting our margins. Zendbox has completely eliminated these errors."
The need for consumers to get exactly what they want, when they want has never been greater. With premium B2C fulfilment, Zendbox can pick, pack, and deliver packages for even the smallest of beauty and cosmetic products. Check out our After The Buy Button podcast, where Sally Minton – Digital Director at Revolution Beauty – discusses how cosmetics fulfilment is at the heart of delivering what customers want.
We understand the value of exceptional customer service and how poor deliveries can be reported across social media and Trustpilot, potentially damaging a beauty brand’s reputation. We can help you avoid this scenario by offering a 3PL fulfilment solution, which includes order tracking from checkout to doorstep, same-day dispatch and next-day delivery, as well as bespoke packaging for the ultimate brand showcase.
Shipping beauty and cosmetic products quickly is a given, but your customers also need to know when their order will arrive to ensure they can receive the delivery. We ship orders on a 24-hour, next-working day service that is fully tracked with a 2-hour delivery window. This information is sent straight to your customer's phone, where they can adjust their delivery options directly, minimising the need to contact you.
We’ve built our reputation through years of providing exceptional service. We are now trusted by global beauty and cosmetics brands to deliver products to customers quickly, accurately, and cost-efficiently. By freeing up their time, we help beauty businesses refocus on developing new products, building stronger customer relationships, and marketing their brand on social media. Explore our Success Stories.
Our purpose-built Zendportal technology makes working with Zendbox seamless. Live stock data is fed directly to your shopping channel. This ensures the information displayed here for your customers is an accurate, real-time representation of the cosmetics products available at our fulfilment centres, enabling you to avoid overselling.
During the onboarding process, we will integrate with your website and other sales channels, ensuring that all orders are automatically pulled into our intelligent Warehouse Management System (WMS). This means every order is seamlessly dispatched with no additional work required at your end.
Why stop at B2C sales of your beauty and cosmetic products? We can help you sell to drugstores and other businesses with our premium B2B fulfilment service. Rest assured that our approach to B2B fulfilment is tailored according to the unique picking, packing, and shipping requirements of beauty products to ensure they reach B2B customers in the best condition.
+39%
Order volumes
“Before Zendbox, it was chaos. Now we’re making smarter fulfilment decisions. It’s like having a whole team of eCommerce experts on hand 🐼”
+99.8%
Orders out on time
“We've seen a huge surge in growth this year and whatever we throw at Zendbox, they work to support us. Order accuracy, shipping and communication has been spot on.”
+120
Hours saved per month
“Zendbox has massively helped our business because it has solved our problem and freed up our time. The quality of the service is second to none, delivering orders efficiently."
Seamless
EU Shipping
“Shipping to the EU is as simple as shipping to the UK with Zendbox. Deliveries are timely and reliable for the distances involved.”
100%
Accurate deliveries
“Our previous 3PL was losing our stock, causing delays with our orders and affecting our margins. Zendbox has completely eliminated these errors for us 😎”
35%
Annual logistics savings
“Zendbox ticks all the boxes for us. Every order is delivered on time, every time, which means, more happy and loyal customers for Ghost 👻”
+17%
Basket size
“To have clear and long-term visibility of our stock’s status with Inventory Analysis is enormously powerful 😍”
+73%
Order volumes
“Zendbox has been central to our growth and expansion. For a growing FMCG brand, Zendbox’s Inventory Analysis tool is an absolute must 🤩”
-33%
Cost reductions
“We maximised our inventory performance to reduce stock holding costs and overall billing with the help of Zendbox.”
5x
Faster deliveries
“Even during the uncertain times we are currently in, the service from Zendbox has been professional, quick and flexible to meet our ever-changing needs 👍”
Switched 3PLs
Success story
“Getting a fulfilment partner can make or break you and after a dreadful time with our previous provider, H**oo, losing half our stock, we wish we had gone with Zendbox in the first place."
Dragons' Den
Success story
“Completely satisfied with the helpful training and ongoing support that has been provided by the Zendbox team 🥰"
B2C (business-to-consumer) beauty fulfilment refers to the process of delivering beauty and cosmetic products directly to consumers. This process typically involves picking, packing, and shipping small packages of items, rather than large, bulk shipments in the case of B2B (business-to-business) fulfilment.
By outsourcing your beauty fulfilment to a specialist like Zendbox, your customers benefit from a fantastic shopping experience, which means they receive their orders quickly and in the excellent condition they expect. In turn, you can save costs and maximise your time on other areas of your business, which includes building relationships with your customers.
Any eCommerce business that sells cosmetics can use a beauty fulfilment service. These businesses may sell a range of products, from makeup and hair care, to skin care and men’s grooming. At Zendbox, we fulfil orders for some of the world’s biggest and most renowned brands, including Novalash and Skinspace.
When you partner with Zendbox for your beauty fulfilment, the process of getting orders to your customers’ doorstep becomes easier, simpler, and stress free. Once we have received your products, we will store them safely and securely at our world-class fulfilment centre(s). We will also integrate with your shopping channel(s) to start pulling orders from these platforms and into Zendportal – our intelligent inventory management system. From here, you can view, track and control the entire fulfilment journey for each order.
The fulfilment process is triggered as soon as a customer places an order with you. Our innovative technology will automatically notify our warehouse operatives to begin picking and packing the order using sustainable packaging solutions. We take great care to pack beauty and cosmetic products in order to avoid spills or breakages. Once the order is packed, it’s ready to be shipped with tracking information, which is when our MagicShip system will automatically select the right carrier and service at the best price for the order.
The order is successfully fulfilled once it reaches your customer, although the customer may wish to initiate a return, which we at Zendbox can also take care of on your behalf.
If you sell beauty and cosmetic products, you can give your customers the chance to return items they have purchased and we will take care of the entire process according to your returns policy. This is part of a complete fulfilment process at Zendbox.
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